What's your name? - How to Quickly Build Rapport

Using a person’s name has a dramatically positive impact on rapport. But, many times we hear a person’s name for the first time and then immediately forget it. In fact, people sometimes avoid communicating with another person because they are embarrassed that they can’t remember their name. 

However, remembering names is critically important for improving the quality of relationships and conversations.

How can we build rapport immediately with Stakeholders and SMEs?

I have found that a good first impression is vital to building rapport and ongoing success with Stakeholders and SMEs. Therefore, I am always looking for interesting and effective ways to deliver a greeting that shows I can be trusted and that I care. Here are several strategies that I use when delivering a greeting.

How can we communicate more effectively with our clients?

From what I have experienced we can communicate more effectively with our clients by using a more consultative approach.

Most of our client interactions involve a transfer of information. However, the way our clients react to that information has everything to do with how it is communicated. What’s more, the way our clients react can have a big impact on our ability to work together.

So, how do we positively influence the way our clients react to shared information and enhance our ability to work together?

Here is a simple and effective communication pattern that can help...